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A Fresh Look for Wellington Free Ambulance's Intranet

Engaging and Informative Digital Platform for Emergency Services

INDUSTRY

Emergency Services

ORG SIZE

150

SPOKE SOLUTIONS

Traction: Intranet

SPOKE SERVICES 

Coaching & Mentoring, Solution Design

The Challenge

Wellington Free Ambulance (WFA), the sole provider of emergency ambulance services in Wellington, sought to revitalise its intranet to enhance staff engagement after a recent organisational restructure. However, the project faced significant obstacles, including limited resources and a lack of internal expertise to modernise the digital platform.

The Solution

To overcome these challenges, WFA partnered with Spoke, focusing on delivering a cost-effective and efficient solution through our tailored services:


Traction Intranet (Lite): 

To speed up delivery, we implemented our Traction Intranet solution, providing rapid access to a modern intranet experience that aligns with WFA's needs while being mindful of time and budget constraints.


Expert Guidance and Mentorship: 

Our team facilitated workshops and provided one-on-one mentoring to empower WFA's internal team, equipping them with the skills needed for ongoing management and engagement.


Focused Delivery on Key Elements: 

We concentrated on essential intranet components, including branding, content refresh, and functionality, ensuring the platform was not only visually appealing but also user-friendly despite constraints.

The Result

Through our collaborative efforts, WFA achieved the following outcomes:


Modernised CMS User Interface: 

A contemporary and intuitive content management system interface, improving user experience.


Updated Tenancy Branding and Intranet Theme: 

A cohesive and engaging intranet theme that reflects WFA's identity and values.


Content and Web Part Refresh: 

Enhanced content and modern tools integrated into the intranet, fostering better communication and accessibility for staff.

Conclusion

By providing a cost-effective and efficient solution, we helped WFA create a more engaging and informative intranet for its dedicated staff.

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